1300 738 229

Support Coordination

NDIS funded support that is designed to support participants

Support Co-ordination enables you to be more informed about how your NDIS funds can be utilised across both mainstream and NDIS registered supports.

Our experienced and professional Support Co-ordination Team is located in Penrith and services regions across Western Sydney and the Blue Mountains.

We will work in close partnership with you to ensure that you receive the relevant information regarding the flexibility and funding options within your NDIS plan and to connect you to a range of service providers based on your individual goals and aspirations.

What is Support Co-ordination

Support Coordination is the service of developing, identifying, coordinating and accessing supports and services on behalf of individuals, or assisting individuals and their families to access supports and services on their own.

Under the National Disability Insurance Scheme (NDIS), a person must:

  • have their NDIS plan confirmed before they can finalise/book the services they require; and
  • have ‘Support Coordination’ included as part of their NDIS Plan.

Whether you have goals to study, socialise, live more independently, improve your health and well-being or join the work force, NADO will help you to understand your NDIS plan and assist you in locating, negotiating, sourcing quotes and setting up your individual Service Agreements. These connections could include early learning services, education, health providers, government departments, accommodation services or employment agencies. Our aim is to provide support to people with disability and develop their skills and confidence via their chosen networks.

We also assist in monitoring your NDIS plan to ensure that the allocated funds are being utilised effectively and provide follow ups with your chosen service providers. Additionally NADO will provide the NDIA with progress reports and help to prepare your plan at annual review meetings.

At NADO we understand that every person is different with their own unique goals and are passionate about providing the professional Support Coordination services to each individual.

Get the Right Support

If your circumstances are a bit more complex, NADO can also provide specialised support to help you move to a more stable lifestyle. These services are available to you if you have Co-ordination of Support funded in your NDIS plan.

Our Support Coordination team can help you with:

  • Supported decision making
  • Learn how to self-manage your plan
  • Find somewhere to live
  • Find suitable therapists
  • Goal planning
  • Transition through life stages for children and young people, for example changing or leaving school


Contact Us Today

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Support Co-ordination FAQ’s

  • How do I get started?

    Getting started is simple, just call one of our friendly team members on 1300 738 229.  You will then be directed to the most appropriate staff member who will assist you in making an appointment to discuss your needs, goals and queries. If you are happy to proceed with NADO you will then be asked to complete a commencement pack.

    If you do not have an NDIS Plan, you can call the NDIS directly on 1800 800 110 and request an “access form” which will then allow you to register with the NDIS.

  • How do I apply for the NDIS?

    The National Disability Insurance Agency (NDIA) is responsible for implementing the NDIS and determining your eligibility for access to the NDIS. If you have questions regarding your eligibility, call the NDIA on 1800 800 110 or visit the national NDIS website at www.ndis.gov.au

  • What do I do once I have an approved plan?

    Contact NADO to speak with a Coordinator about supports and services to meet your goals. Together we will develop a plan of supports for your consideration.

  • How much do I have to pay?

    When you meet to discuss your services, NADO will provide you with a Service Agreement that clearly explains our costs. If you agree to that plan, you will then need to provide NADO with your NDIS details and we will claim the cost of your service from your NDIS plan.

    There are some charges and fees that you will need to pay from your personal funds – eg transport, ticket costs and entry fees. You will always know your fees in advance.

  • Do you need assistance with your plan?

    If you have any questions, are unsure of what steps to take or require further assistance with your NDIS plan, you can call one of our friendly team members for a discussion on 1300 738 229.

Find out more

If you would like more information about any of our services, please contact us today.

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