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NDIS Information

The National Disability Insurance Scheme (NDIS)

The National Disability Insurance Scheme (NDIS) provides support to people with disability, their families and carers

The National Disability Insurance Agency (NDIA) is an independent statutory agency.

Their role is to implement the National Disability Insurance Scheme (NDIS), which will support a better life for hundreds of thousands of Australians with a significant and permanent disability and their families and carers.




How can the NDIS support me?

The National Disability Insurance Scheme (NDIS) provides support to people with a disability via support packages that are tailored to individual needs. The aim of the NDIS is to support people with a permanent and significant disability that affects their ability to take part in everyday activities.

The NDIS gives people with disability more choice and control over how, when and where their supports are provided, and gives certainty in receiving the support they need over their lifetime.

Through reasonable and necessary supports, the NDIS is helping people live a life with the simple joys and opportunities many Australians take for granted.

This might mean getting involved in the community, enrolling in education, spending more time with family, entering the workforce for the first time or returning to work, receiving the right equipment or choosing the providers that best meet their needs.

How do I apply for the NDIS?

To find out if you are eligible for the NDIS, view this quick checklist. If you meet the criteria you will need to contact the National Disability Insurance Agency (NDIA) who are responsible for implementing the NDIS and determining your eligibility. You can call them on 1800 800 110 and ask to make an Access Request or request a form.

If you need help filling out the form or making a call to the NDIA, you can contact either your  local NDIA office or contact one of our experienced Customer Engagement Co-ordinators who will help walk you through this process.


What happens once I have an approved plan?

NADO is an experienced and registered NDIS Provider across the Nepean and Blue Mountain region who can help you bring your plan to life.

To discuss your plan, contact NADO and speak with one of our Co-ordinators about what supports and services are available to meet your goals. Together we will develop a plan of supports for your consideration.

When you start your service with NADO, a Customer Engagement Co-ordinator will be appointed to you as your point of contact to implement your plan. They will help you with your specific needs every step of the way, both with services that NADO can provide you as well as connections to other services and supports in the community. They are an experienced team who will help you build the network of services and supports that meets your needs.

When you meet to discuss your services, NADO will provide you with a Service Agreement that clearly explains our costs. If you agree to that plan, you will then need to provide NADO with your NDIS details and we will claim the cost of your service from your NDIS plan.

There are some charges and fees that you will need to pay from your personal funds – eg transport, ticket costs and entry fees. You will always know your fees in advance.

Learn more about our Plan Management services.

Do you need assistance with your plan?

If you have any questions, are unsure of what steps to take or require further assistance with your NDIS plan, you can call one of our friendly team members for a discussion on 1300 738 229 or contact us via our online form.


  • How do we work out the costing of our NDIS plan?

    When you meet with one of our team members, they will discuss your requirements and list the costs of the services you would like from NADO. This will take into account group or 1:1 rate, weekend or evening rates, how often and any variables such as more or less intensive times throughout the service. The detailed costing will be explained to you to ensure you have adequate funds to support your goals in the way you choose.

  • Can transport be charged from my NDIS plan?

    Most people requiring transport will have funds directed to their personal account specifically for that use.

  • Can my plan be flexible to participate in different things?

    Yes, it’s always a good idea to factor flexibility in your plan so when something special or different arises, there is the opportunity to change or add to what you have.

  • Can I get short-term accommodation if it's not in my plan?

    Yes, you can access short-term accommodation from your core supports as long as there are sufficient funds available.

  • Can my child access KidsZone activities once they turn 18?

    Unfortunately, we cannot accept adults into our children’s programs, however, there are lots of adults supported recreational opportunities through NADO.

  • What happens if we are not happy with the outcome of our NDIS plan?

    If the outcome of the plan is not sufficient to meet your goals and you feel that the plan is inadequate to provide the necessary supports, there is a review process with the NDIA. Please call us on 1300 738 229 if you need some help.

  • What items can I purchase with my NDIS plan?

    Basically, you cannot purchase items that any other person would need to purchase for themselves. For example, your plan might support you with funds to pay a support worker to assist you to attend a concert, but the funds will not generally be available for the price of the tickets.  If you need an item for communication, for example, an ipad, it may be necessary to have substantiating documentation from a therapist. It’s always best to check with your LAC, Coordinator of Supports or Plan Manager if you are in doubt.

  • Can I use services that are not NDIS registered?

    Yes, but only if you are self-managing your plan or using plan management services, however, the services must relate to your plan goals.  If you are agency managed you must use NDIA approved services

  • Will the NDIA pay for the renovations to my home?

    No, the NDIA will not pay for renovations, but may pay for modifications to the home to make it more accessible for you.

  • What if my circumstances change and I require more support?

    The NDIA are aware that within the 12 months of your plan your circumstances may change  The NDIS has a change of circumstances form and you can always request a review for your changes.

  • What if I don’t receive support coordination?

    You are not on your own. If you do not receive support coordination your LAC will be able to provide you with some hours of support to implement your plan.

  • What do I do with this money or plan?

    The plan has been developed to support your goals. Your LAC or coordinator of supports can help you to consider what services, supports, and providers may be available to implement your plan. Once you have decided you will need to set up a service agreement with each provider. The funds will be drawn down by the provider from your plan after you have received the service. This will normally happen via the portal unless you are self-managing your funds or plan managing, in which case funds will be paid to the provider on receipt of an invoice.

  • How can I use the money or plan?

    Sometimes, the funds will be quite specifically targeted, for example, the purchase of specialised equipment. In other cases, you have choice in how you reach your goals. For instance, if you have a goal to make new friendships and maintain relationships, you may wish to join a social group.

  • What does the NDIS mean by creating goals?

    People eligible for a NDIS plan need to think about their personal needs and goals and the support they will need to achieve those goals. This could include something as simple as learning to do your own washing, making new friends or bigger goals such as looking into independent housing, seeking employment or planning for a holiday.

  • What happens to my mobility allowance?

    Currently, many people receive the Mobility Allowance through Centrelink for travel to and from paid work, voluntary work, and study, training or job-seeking. The allowance is limited to people who need substantial assistance in order to use public transport because of disability, injury or illness. If you are receiving Mobility Allowance when you receive an approved NDIS plan, your eligibility for the Mobility Allowance payment ceases.

  • Will the NDIS pay for my holiday – like my old funding did?

    No, NDIS will only pay for the staff support – you will need to pay for the cost of the holiday tickets and accommodation from your own personal funds, as well as cover your carer’s ticket.

  • Who pays for staff’s train ticket when taking my son on an outing in the community?

    Unfortunately, NDIS does not cover the cost of staff entry/tickets. You may be able to access a Companion Card to alleviate some of these costs. Go to www.nswcompanioncard.org.au

  • Can I get staff support to assist my child at school?

    For staff support at school, NDIS will refer you to the Department of Education for assistance.

  • How do I get a copy of my Plan if there is a delay?

    Our advice is to go into the NDIS office in person and request for them to print it out on the spot. You can search for your nearest NDIS office here.

  • Does NDIS pay for the costs of moving house?

    No, unfortunately the NDIS does not cover this type of expense.

Find out more

If you would like more information about any of our services, please contact us today.

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