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COVID-19 – Update on Services

What is Corona Virus (COVID-19)?

COVID-19 is a respiratory illness caused by a new virus. Symptoms include fever, coughing, a sore throat and shortness of breath. The virus can spread from person to person, but looking after good hygiene can help to prevent infection.

How we are managing our services during the Covid-19 crisis

Staff have additional mandatory training in Infection Control, Covid-19 and Personal Protective Equipment (PPE).

Personal Protective Equipment is available to staff, including gloves, disposable masks and hand sanitizer.

Higher grade PPE is on hand in the case of a suspected or actual infection.

Temperature checks are undertaken in centre based settings and group homes

Increased cleaning procedures have been implemented including disinfection of vehicles before and after use.

Posters and information from the Health Department are available in all sites reminding staff and participants about social distancing, and correct hand and coughing hygiene.

Staff are advised that they must not attend work if they have cold or flu symptoms and not return until they have a medical clearance.

Participants exhibiting cold or flu symptoms must not come to a NADO program or have services supplied by NADO staff, unless they are in a group home that is serviced by NADO. Special procedures are in place to manage illness within the group homes.

All isolation and community access regulations are adhered to across all of NADO services.

All staff are encouraged to have an annual Flu Vaccination and are reimbursed by NADO for any out of pocket expenses.

All staff are regularly updated with current procedures for managing programs and services to provide a safe place for participants and staff.


Changes to NADO Services (as at 1st June 2020)

The ongoing health and safety of our participants, their carers and families remains our number one priority. In alignment with the new guidelines of the Australian Government and State Health

Authorities we have made changes to some of our services which include:

Group homes and Accommodation
At present, we have continuous operation of our group homes and short term accommodation.

1:1 services
We are providing 1:1 services in home and assisting with shopping, medical appointments and access to exercise.

Day Programs
Our day programs are open. We have limited the day programs to 1 person per square meter of space.

Recreational and social activities

We are providing limited small group recreational programs and planning to start up our kids school holiday program in July.

Allied Health and Therapy Services

Our Psychology, Speech Therapy and Occupational Therapy services are available via phone or on-line technology. Face to face consultation may occur with approval.

Support Coordination and Plan Management is available by phone or on-line technology or face to face by approval.

NADO will continue to update, staff, clients and families with important information as it is released by the relevant authorities. For more information on COVID-19 please visit https://www.ndis.gov.au/coronavirus

Easy Read COVID-19 documents can be accessed at https://cid.org.au/our-stories/staying-home-during-coronavirus/

Find out more

If you would like more information about any of our services, please contact us today.

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