Position Details

• Part time, 4 days per week,
• Penrith Region, 8.30am – 4.30pm (neg)
• Professional development

We are seeking to recruit an experienced QA Compliance Manager to join our team and ensure that NADO is in compliance with all regulations, laws and policies.

About NADO

NADO is an established community-based charity that has supported people with disabilities, their families and carers in the Nepean and Blue Mountains region for over 40 years.

NADO has been recognised as an Employer of Choice in 2021, Great Place to Work in 2022 and a winner of the Voice Project’s Best Workplace Award in 2023, in addition to supporting Equal Employment Opportunity.

The Role

As the QA Compliance Manager you will be responsible for driving the quality strategy to ensure exceptional services are delivered in a timely manner whilst adhering to sector quality and performance standards.

The daily tasks will include but not limited to:

• To support continuous improvement by the development, review and updating of a Quality Improvement Plan for each service area.
• Develops service-related quality assurance plans by conducting incident and hazard analyses; identifying critical control points and preventative measures; monitoring procedures, corrective actions, and verification procedures;
• Maintaining and updating the company’s Risk Register, providing periodical reports on risk management.
• Investigating and reporting on critical incidents and managing actions to completion.
• Managing Policy and Procedures controls, initiating reviews, updating according to sector and legislation changes.
• Maintain and improve service quality by completing system, compliance, and surveillance audits; investigating customer complaints; collaborating with other members of management to develop corrective actions and improve training methods.
• Respond to alleged violations of regulations, policies, procedures, and standards of conduct by evaluating or recommending the initiation of investigative procedures.
• Manage the organisational Conflict of Interest Register. Review and report to senior management all Conflict-of-Interest compliance issues and concerns and how these are being appropriately evaluated, investigated and resolved.
• Work with the relevant stakeholders to develop an effective compliance training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers.

About you

Required Skills

• Proven work experience in Quality Assurance and Compliance (3 plus years), preferably disability, children’s services, health or aged care.
• Tertiary qualification in a business-related degree with specialisation in compliance and auditing or equivalent to
• Strong analytical and critical thinking
• Excellent verbal and written communication
• Documenting and reporting
• Demonstrated understanding of and ability to apply relevant legislation for the purposes of quality assurance
• Knowledge of social, economic, health and cultural factors affecting vulnerable children, young people and their families
• Cleared NDIS Workers Clearance
• COVID – 19 Vaccinations (2 plus 1 booster)

How to Apply

If you believe you have the right skills and experience, please send your CV along with a covering letter outlining what you can bring to the role to [email protected] or click the “Apply Now” button.

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