1300 738 229

Customer Service Officer


  • Permanent Part time (Mon, Wed, Fri – 9:30am to 2:30pm)
  • SCHADS Award
  • St Mary’s location


About NADO

NADO is registered NDIS provider and a not for profit, community-based charity that has supported people with disabilities, their families and carers in the Nepean and Blue Mountains region for over 40 years.

The Role

We have an exciting opportunity for a Customer Service Officer to join our team. The primary objective of this role is to introduce new clientele by providing prompt, helpful and courteous information to all enquiries in relation to our complete range of NDIS services.

The ideal candidate will be expected to demonstrate the following skills, experience and attributes:

• Proven experience in a similar role
• Customer service certificate or equivalent
• Excellent communication skills both verbal and written
• Strong interpersonal skills with the ability to build rapport and establish trust with customers
• A positive attitude and a commitment to providing excellent customer service
• Collaborative work style
• Cleared NDIS Workers Check
• Familiarity of CRM systems
• Ability to manage and prioritise task
• Ability to adapt/respond to different needs and communication styles
• Understanding of NDIS plans (desirable)

Why join NADO?

NADO takes pride in the service it delivers which stems by the culture we create within the workplace. We offer professional development, flexible working arrangements, health and wellbeing initiatives, salary packaging and much more. This position comes with the appropriate tools of the trade and will be supported by an experienced leader.

How to Apply

If you believe you have the right skills and experience, apply online today with your CV and Cover Letter outlining what you can bring to the role.

Online Application Form

Application Form

Maximum file size: 15MB

Accepted files are, pdf, doc, docx, docm, jpeg.
Find out more

If you would like more information about any of our services, please contact us today.

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