Feedback and Complaints

Our feedback and complaints handling procedure reflects our commitment to the value of continuous improvement.

We aim for the early resolution of your concerns or complaint and where necessary, conduct thorough, impartial and fair investigations. You will receive a response within 24 hours to obtain more details about the issue.

Complaints give us valuable information we can use to improve customer satisfaction and may also prevent the same problems that led to the complaint from happening again.

For our staff, complaints provide a first-hand account of the customer’s views and experience and can highlight problems we may otherwise miss. They can give our customers a form of redress when things go wrong, and can also help us continuously improve our services.

Of course, you can also leave feedback about a positive experience which we will be sure to pass on to the relevant staff.

Your feedback will ensure we keep the customer experience at the heart of our service.

Feedback and Complaints Form