Overview

• School Hours (3 days per week)
• Work / Life Balance
• St Marys location with parking available
• Maximum Term Engagement – 8 months (with potential to extend)
• Be part of a Employer of Choice culture

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About NADO

NADO is a registered NDIS provider and a not for profit, community-based charity that has supported people with disability, their families and carers in the Nepean and Blue Mountain region for over 40 years.

NADO has been recognised as a Winner for Employer of Choice in The Australian Business Awards 2021 and 2024, received the Great Place to Work certification in 2022 and Voice Project Winner Best Workplace 2023. NADO takes pride in the service it delivers which is established by the culture we create within the workplace.

The Role

The Customer Service Officer, Sensory Store will provide assistance to customers with inquiries, providing and uploading detailed product information, processing orders, stock control, sourcing new products and resolving any issues to ensure a positive customer experience.

Key Responsibilities

• Provide exceptional customer service acting as first point of contact for customer enquiries via phone, email and in-store
• Offer product recommendations giving detailed explanations about sensory store items, including their benefits, usage and suitability for various needs
• Accurate and timely processing of customer orders
• Address and resolve customer complaints or concerns promptly in a professional positive manner
• Conduct stock takes and monitor stock levels to ensure product availability
• Stay up to date with the latest sensory products and trends, researching and sourcing new products

Key Requirements

• You have previous experience in a customer service role
• You can demonstrate excellent communication skills with a genuine commitment to providing high quality service
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to work independently and part of a team
• NDIS Worker Check

Desirable Assets

• Experience in e-commerce and digital platforms
• Experience using WordPress
• Experience using Retail POS systems – ie Lightspeed

How to Apply

If you believe you have the right skills and experience, apply online today with your CV and Cover Letter outlining what you can bring to the role. NADO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Only shortlisted candidates will be contacted.

Online Application Form