Frequently Asked Questions Regarding NDIS
Top 20 asked questions regarding NDIS
When you meet with one of our coordinators or client engagement officers, they will discuss your requirements and list the costs of the services you would like from NADO. This will take into account group or 1:1 rate, weekend or evening rates, how often and any variables such as more or less intensive times throughout the service. The detailed costing will be explained to you to ensure you have adequate funds to support your goals in the way you choose.
Most people requiring transport will have funds directed to their personal account specifically for that use.
Yes, it’s always a good idea to factor flexibility in your plan so when something special or different arises, there is the opportunity to change or add to what you have.
Yes, you can access short-term accommodation from your core supports as long as there are sufficient funds available.
Unfortunately, we cannot accept adults into our children’s programs, however, there are lots of adults supported recreational opportunities through NADO.
If the outcome of the plan is not sufficient to meet your goals and you feel that the plan is inadequate to provide the necessary supports, there is a review process with the NDIA. Please call us if you need some help.
Basically, you cannot purchase items that any other person would need to purchase for themselves. For example, your plan might support you with funds to pay a support worker to assist you to attend a concert, but the funds will not generally be available for the price of the tickets. If you need an item for communication, for example, an Ipad, it may be necessary to have substantiating documentation from a therapist. It’s always best to check with your LAC, Coordinator of Supports or Plan Manager if you are in doubt
Yes, but only If you are self-managing your plan or using plan management services, however, the services must relate to your plan goals. If you are agency managed you must use NDIA approved services
No, the NDIA will not pay for renovations, but may pay for modifications to the home to make it more accessible for you.
The NDIA are aware that within the 12 months of your plan your circumstances may change and your needs may as well. The NDIS has a change of circumstances form and you can always request a review for your changes.
You are not on your own. If you do not receive support coordination your LAC will be able to provide you with some hours of support to implement your plan.
The plan has been developed to support your goals. Your LAC or coordinator of supports can help you to consider what services, supports, and providers may be available to implement your plan. Once you have decided you will need to set up a service agreement with each provider. The funds will be drawn down by the provider from your plan after you have received the service. This will normally happen via the portal unless you are self-managing your funds or plan managing, in which case funds will be paid to the provider on receipt of an invoice.
Sometimes, the funds will be quite specifically targeted, for example, the purchase of specialised equipment. In other cases, you have scope for choice in how you reach your goals. For instance, if you have a goal to make new friendships and maintain relationships, you may wish to join a social group.
People eligible for a NDIS plan need to think about their personal needs and goals and the support they will need to achieve those goals.
It’s a great idea to think ahead when it comes to your goals, especially before the initial meeting is conducted. This could include; what you would like to achieve in the next year or two. This can be something simple as learning to do my own washing, making new friends or bigger goals such as looking into independent housing, seeking employment or planning for a holiday. You are welcome to call NADO if you would like to bounce some ideas around before your meeting.
Currently, many people receive the Mobility Allowance through Centrelink for travel to and from paid work, voluntary work, and study, training or job-seeking. The allowance is limited to people who need substantial assistance in order to use public transport because of disability, injury or illness. If you are receiving Mobility Allowance when you receive an approved NDIS plan, your eligibility for the Mobility Allowance payment ceases. The NDIS funds reasonable and necessary transport supports, so it’s important that you tell your NDIS planner what your transport needs are so they are considered when developing your plan.
No, NDIS will only pay for the staff support – you will need to pay for the cost of the holiday tickets and accommodation from your own personal funds, as well as cover your carer’s ticket.
Unfortunately, NDIS does not cover the cost of staff entry/tickets. You may be able to access a Companion Card to alleviate some of these costs. go to www.nswcompanioncard.org.au
For staff support at school, NDIS will refer you to the Department of Education for assistance.
Our advice is to go into the NDIS office in person and request for them to print it out on the spot.